We want to give you everything you need to make your experience the best it can be.  Take a look at our FAQs and Policies, and if you have more questions, never hesitate to reach out.

Woman with Curly Hair - I Am Sadie - Syracuse, New York

FAQs & Policies

How should I prep for my curly hair appointment?


For all Moonstone Studio services, its imperative that you follow these instructions prior to your reservation:​ - Switch to a sulfate free cleanser (shampoo) - Refrain from using silicone based conditioners, stylers, and products that contain heavy oils or butters (shea moisture, cantu). *water based stylers are best - Make sure hair is completely cleaned and dried, with minimal product (day 1-3 preferred) - Make sure hair is thoroughly detangled - Wear hair down, in it's natural state. Please no braids, ponytails, twist outs, etc.




Do you only cut curly hair?


Yes. Due to the high demand of my specialty curly cuts I am only taking curly haired guests at this time.




How do I book an appointment?


Booking is super simple. Head over to my booking page and complete the contact form and we’ll get you in for an appointment as soon as possible.




How long will my appointment be?


I schedule all new guests for a signature cut, which can run anywhere from 2-3 hours.




Do you require a consultation?


All color services require a consultation. (I am not booking an new guests for color services at this time.)




Where are you located?


Moonstone Hair Studio at 101 Inwood Drive Syracuse, NY 13219. The building is on the corner of Onondaga Road and Inwood Drive. Enter the front door, up the stairs on the left.




Is there parking available?


You can park right out front.




What forms of payment do you accept?


I accept all major credit cards, cash, and Venmo.




Is your location handicap accessible?


No, there is a flight of stairs.




What is the cost of this service?


I currently charge $120 an hour.





COMMON QUESTIONS

Policies

APPOINTMENTS

I accept clients by appointment only with no walk-in availability.

CANCELLATION

Please let me know if you need to cancel your appointment at least 48 hours before your appointment time. Please know that this appointment is uninterruptedly yours and without proper notice I am unable to fill this spot reserved just for you. In the event that you send notice less than 48 hours in advance, you will be charged the full price of your missed appointment.

IF LATE

I understand that things happen. In the event that you are more than 15 minutes late, I am unable to honor your appointment and you will be charged the full price of your missed appointment.

NO CALL  NO SHOW

No. Just no. 

But seriously, no. You will be charged the full price of your missed appointment and will no longer be able to book with me in the future.

Ghosting is not accepted at Moonstone Hair Studio 

GUEST POLICY

Due to the intimate size of Moonstone Studio we ask that you bring no additional guests to your appointment. *Parents will be allowed while accompanying a minor.

REALISTIC EXPECTATIONS

Wherever you are in your hair journey, the objective at Moonstone Hair Studio is to deliver exceptional and transformative experiences. The history of your hair and your routine may play a part in the duration of the process (i.e chemical/heat damage, hydration loss, tension, etc), however Moonstone will work with you to set achievable goals and educate you on the realistic expectations of your hair.

COVID-19

As I’m sure you can imagine, we have made some significant policy changes in order to keep everyone safe during this pandemic. Please read carefully through the below guidelines:

Moonstone Studio is taking extreme precautions when it comes to your experience. For your safety we have implemented the following:

A state of the art ventilation/filtration system, which has given Moonstone Studio a Clean Air'd Salon Certification meeting all OSHA requirements.

☾ Stylists wearing double face masks and a face shield.

☾ Properly sanitizing and disinfecting after each client and throughout the day.

For all guests at Moonstone Studio we have implemented the following guidelines pursuant to NYS CDC Policies:

☾ All guests are required to wear a face mask that covers mouth and nose for the duration of your hair appointment.

☾ Immediately upon entering all guests must sanitize hands and pass a temperature screening.

☾ Guests must text upon arrival and wait for the 'OK' to come up.

☾ Please limit personal items in the salon

☾ Must have COVID questionnaire submitted before day of appointment. (Link will be in email confirmation reminder)

☾ Please no handshakes, hugs or unnecessary touching at this time.

☾ No food in the salon. You may bring your own drink with a lid.